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How to Fix PTCL Smart TV Errors?

PTCL Smart TV viewers have the option to get an opportunity of catching up with programs aired on the TV channels. PTCL Smart TV delivers TV programs to households via a broadband connection and requires a subscription and a set-top box. Here are solutions to some common issues of the PTCL Smart TV.

Request Time Out:

If you are getting request timeout message on your screen, then please follow the following steps:

  1. Verify DSL/ADSL light on the modem (should be stable).
  2. In the case of DSL/ADSL light blinking, then please follow the following steps.

DSL Light Blinking/OFF:

If  the DSL light on modem is blinking or off then please follow the following steps:

  1. Verify your splitter connection. Modem/phone should be connected to their relevant
  2. If they are not properly placed, then place properly and check.
  3. If still facing the same issue, then please bypass splitter and connect phone line directly to the modem.

Network Unreachable:

If you are facing unreachable network issue, then please follow the following steps:

  1. Check DSL/ADSL light on the modem (should be stable).
  2. In the case of DSL/ADSL light blinking, then please follow the following steps.

DSL Light Blinking/OFF:


If the DSL light on modem is blinking or off then please follow the following steps:

  1. Verify your splitter connection. Modem/phone should be connected to their relevant
  2. If they are not properly placed, then place properly and check.
  3. If still facing the same issue, then please bypass splitter and connect phone line directly to the modem.
  1. In case of DSL/ADSL light stable, then please verify DATA LED on STB (should be on)
  2. If LED blinking then swaps LAN cable and verify.

No Display on TV:

If there is no display on television, then please follow the following steps:

  1. Verify modem and STB (should be on).
  2. Verify power, data, and I/R LED on STB (should be in working position).
  3. Verify TV is in Audio/Video (A/V) mode.
  4. Verify Audio/Video cable (should be connected properly). 

For Further Information:

If you are still facing the same issue then for voice support, please dial 1218 and for online chat support follow the given link http://ptcl.com.pk/pd_content.php?pd_id=345 and for SMS support type help and send it to 0512181218.

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