PTCL Smart TV viewers have the option to get an opportunity of catching up with programs aired on the TV channels. PTCL Smart TV delivers TV programs to households via a broadband connection and requires a subscription and a set-top box. Here are solutions to some common issues of the PTCL Smart TV.
Request Time Out:
If you are getting request timeout message on your screen, then please follow the following steps:
- Verify DSL/ADSL light on the modem (should be stable).
- In the case of DSL/ADSL light blinking, then please follow the following steps.
DSL Light Blinking/OFF:
If the DSL light on modem is blinking or off then please follow the following steps:
- Verify your splitter connection. Modem/phone should be connected to their relevant
- If they are not properly placed, then place properly and check.
- If still facing the same issue, then please bypass splitter and connect phone line directly to the modem.
Network Unreachable:
If you are facing unreachable network issue, then please follow the following steps:
- Check DSL/ADSL light on the modem (should be stable).
- In the case of DSL/ADSL light blinking, then please follow the following steps.
DSL Light Blinking/OFF:
If the DSL light on modem is blinking or off then please follow the following steps:
- Verify your splitter connection. Modem/phone should be connected to their relevant
- If they are not properly placed, then place properly and check.
- If still facing the same issue, then please bypass splitter and connect phone line directly to the modem.
- In case of DSL/ADSL light stable, then please verify DATA LED on STB (should be on)
- If LED blinking then swaps LAN cable and verify.
No Display on TV:
If there is no display on television, then please follow the following steps:
- Verify modem and STB (should be on).
- Verify power, data, and I/R LED on STB (should be in working position).
- Verify TV is in Audio/Video (A/V) mode.
- Verify Audio/Video cable (should be connected properly).
For Further Information:
If you are still facing the same issue then for voice support, please dial 1218 and for online chat support follow the given link http://ptcl.com.pk/pd_content.php?pd_id=345 and for SMS support type help and send it to 0512181218.
