PTCL Live Chat Support is entirely different from the PTCL Online Complaint Registration and PTCL SMS Complaint system. The aim of any live chat support is to provide the users with real time assistance regarding any matter or query asked by the customers. The online live chat support system is the web based customer care service of the PTCL that is launched with the aim of providing the real-time customer information and support to the PTCL clients and customers. The aim of providing online live chat support service is to provide the customer better care and get the customer satisfaction in response. PTCL offering the online live chat support service in order to get the objectives of resolving the queries of its customers on the timely basis and eliminate the customer wait time at the call centers or helpline calls for complaint registration.
Before moving for the PTCL Live Chat Support make it clear that PTCL Live Chat agents will be available from 9 AM to 9 PM from Monday to Saturday. In case of not following this time and days, you will get the following message in case of trying to access the Live Chat, “Thank you for your inquiry. Our service hours are 9am-5pm PST, Monday-Friday. If you are trying within the service hours and still getting this message, please try again after some time.”
Now here is the official link for PTCL Live Chat.
Provide your Name, Email ID, Phone Number and Question and click on Submit button. You will be proceeded to chat box like SMS conversation style. Where you can live chat with PTCL customer ambassador and can ask for queries without any limitation.
Once chat started, you can set the text style and can use the smileys as well. You are also allowed to save and print the chat for your own record.