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How to fix PTCL Internet Complaint Yourself

1. Check Tone Sound in Phone Line

If the line is dead, you most probably won’t have the Internet or any Telephony services. You should check the internal wiring in the house. It should be connected and not broken. Sometimes line cable is broken outside the premises due to some large vehicle passing outside your place, which breaks the wire resulting into the no tone sound.

2. Check Noise Level in PTCL Line

You should check the level of noise of your PTCL connection. Use telephone headset to determine the level of noise. If you find noise in the line, connect directly and change your internal wiring in the house. If the issue still persists call 1218 to make complain about noise in the line. Remember make complain about Noise in the phone line, not slow Internet.

3. Check DSL Modem Power

It happens in many cases PTCL DSL modem is underpowered and completely out of power. Simple change adapter and power on the device.

4. Check PTCL Phone Wire Inside House

This is the most common issue which causes disconnection or no connectivity at all. Remove DSL splitter/filter and Connect PTCL Wire Directly to DSL Modem. Remember: Do not use internal wiring of the house to test this method.

5. Restart DSL Modem

Many devices hang while resulting in no connectivity, restart your modem and Internet connectivity will resume.

6. Change Router DNS to Google / OpenDNS

Many websites do not open or work properly on PTCL’s DNS servers. Simple change DNS servers of your router and better browsing experience.

PTCL Complaint Solving using Official Guide:

DSL Light Blinking Problem:

Dear Customer if the DSL light on modem is blinking or off then please follow the following steps:

  1. Verify your splitter connection. Modem/phone should be connected in their relevant ports.
  2. If they are not properly placed then place properly and check.
  3. If still facing same issue then please bypass splitter and connect phone line directly to modem.

If you are still facing same issue then for voice support please dial 1218 and for online chat support follow the given link http://ptcl.com.pk/pd_content.php?pd_id=345 and for sms support type help and send it to 0512181218.

Frequent Disconnection Issue:

Dear customer if you are facing frequent disconnection issue in your DSL connection then please follow the following steps:

  1. Bypass internal wiring if you are using.
  2. Make sure that modem should not be placed near heavy electricity instrument like monitors, speakers, etc.

If you are still facing same issue then for voice support please dial 1218 and for online chat support follow the given link http://ptcl.com.pk/pd_content.php?pd_id=345 and for sms support type help and send it to 0512181218.


Slow browsing/Downloading of Net:

Dear customer if you are facing slow browsing/downloading issue in your internet connection then please follow the following steps:

  1. Remove networking if using.
  2. Remove torrents and proxy if using.
  3. Check downloading speed from speedtest.ptcl.net or download.dsl.net.pk.

If you are still facing same issue then for voice support please dial 1218 and for online chat support follow the given link http://ptcl.com.pk/pd_content.php?pd_id=345 and for sms support type help and send it to 0512181218.

Internet light ON but NO Internet:

Dear customer if the internet light on modem is on and you are facing no browsing issue the please follow the following steps:

Problem in WIFI:

  1. Check WLAN IP settings. (Should be automatic)
  2. Please verify WLAN light on modem (should be on)
  3. In case the WLAN light is off then please press the WLAN button on modem to turn on then check.
  4. If WLAN is enabled but there is a cross on WIFI on laptop then please turn on the WIFI from the laptop then check.
  5. Check browser proxy settings (should be unchecked)
  6. Check on different browsers if available.

If you are still facing same issue then for voice support please dial 1218 and for online chat support follow the given link http://ptcl.com.pk/pd_content.php?pd_id=345 and for sms support type help and send it to 0512181218.

Problem in LAN (192.168.1.1 or 192.168.0.1):

  1. In case you are connected through LAN cable then please verify LAN connection icon. (Should be no cross or yellow mark)
  2. In case of cross icon please verify LAN cable physical connectivity.
  3. In case of yellow mark please check LAN settings (should be automatic)
  4. Check browser proxy settings (should be unchecked)
  5. Check on different browsers if available.

If you are still facing same issue then for voice support please dial 1218 and for online chat support follow the given link http://ptcl.com.pk/pd_content.php?pd_id=345 and for sms support type help and send it to 0512181218.

Access IP for Router Login:

http://192.168.1.1

http:// 192.168.0.1

PTCL Troubleshooting Guide Videos:

Video 2:

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