Konnect Customer Service App by HBL


Konnect by HBL is a financial services solution that provides simple account opening, instant funds transfers, consistent payments at retail outlets and e-commerce websites and access to a variety of financial services.


Your Konnect Account is a branchless banking account labeled to your mobile number. Your mobile number will eventually become your Konnect Account number. With this account, you can efficiently conduct banking on-the-go.

You can open a Konnect Account by visiting any of the Konnect Shops, HBL Biometric ATMs, through Konnect Mobile App or SMS.

The perks of this account include:

  • Bill payment
  • Funds Transfer
  • Send money to CNIC
  • Mobile & Internet top-ups
  • Shopping at Konnect Shops
  • International home remittance
  • Donation and Zakat payment
  • Institutional payments
  • Loan repayments

With Konnect Home Remittance Account, you can receive cash from overseas directly in your account most suitably and efficiently. Also, you will also get a free mobile top-up on every USD 100 or equivalent of international remittance received.


You can enroll for a Konnect Account through any of the accompanying channels:

  • Konnect Mobile App
  • Konnect Shop
  • HBL Biometric ATM
  • SMS

All you need is a Pakistan Telecommunication Authority (PTA) registered SIM in your name and a valid CNIC to open your Konnect Account.

There are three types of Konnect Accounts: Level 0, Level 1, Level 2. Each of them has different transaction limits.
Helpline: You can contact the Konnect Customer Care at 021-111-425-111.

Agent Locator:

Konnect Shops are spread crossover Pakistan and offer you the convenience of banking and fund-transferring outside banking hours.

Once you are a Konnect Account holder, you can access all the above-mentioned features at any Konnect Shop or through Konnect Mobile App.


There is no yearly expense or charges for opening a Konnect Account. However, transactions using the Konnect Account are liable to transaction charges by HBL’s Schedule of Bank Charges.


Noor Mani is senior tech correspondent and renowned professional writer from Pakistani local Newspaper Weekly Multan. She is a P.E.C accredited Electronics Engineer and has wide vision over technology and local media industry scope. She is now a Managing Editor at Web.PK. You can email her at noor @