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PM Imran Khan “Pakistan Citizen Portal” Official App Complain Guide

After being elected as Prime Minister of Pakistan, one initiative that Imran Khan took was to launch an official complain app called “Pakistan Citizen Portal”. The main purpose of the app is to connect the people with the Prime Minister directly. All the complaints and suggestions will go to the Prime Minister office which will then process the requests and suggestions.  Imran Khan said that the app is the first step towards improving governance in the country. But the question is how one can use the app? We will now take you through the process so that you can use the app to connect with PM house.

The process to Use Pakistan Citizen Portal

Registration Process

The first thing you need to do is to:

  1. Download the app from the Play Store. by Click
  2. After Downloading App
  3. You will have to register yourself on the app
  4. Provide your mobile number for verification purpose after which enter your details which include full name, gender, and date of birth.
  5. After this step, you need to create your username and password to log in to the app as a registered user.
  6. Provide your CNIC number, province, and district to complete the registration process.

When you are on the homepage, you will see different options like total complaints, resolved complaints, in-process complaints, and others. This is a tracker of your overall complaints. You can also give feedback regarding these complaints. To lodge a new complaint simple tap the + icon after which select the department to which the complaint pertains.

Once you are done selecting the department, you can lodge your complaint after which work on it will start. Once the problem is resolved, the complaint will automatically move into the resolved complaints folder. Before that, it will remain in the in-progress complaints folder.

YouTube video
YouTube video

Noor Mani is senior tech correspondent and renowned professional writer from Pakistani local Newspaper Weekly Multan. She is a P.E.C accredited Electronics Engineer and has wide vision over technology and local media industry scope. She is now a Managing Editor at Web.PK. You can email her at noor @ web.pk.


  • Muhammad Siddiq Sulemani on 11/03/2020

    what is an email address to launch complaint on PM Portal

  • Shireen Hussain on 07/03/2020

    Respected sir
    Mr Imran Khan saib
    Prime minister of Pakistan
    Sir I just wanted you to know that I had called my bank n also sent my son there to Habib bank limited to see why my account was closed spoke to the manager n he sent me the bio metric I had filled it n my daughter in law emailed to to him on the 2nd of feb now I keep calling him but he doesn’t answer my call as my penision comes into my account n it has not been coming into the account frm nov 2019 I do not know how to reach these people as I’m in the USA Indianapolis I’m 60 years of age n I need this money n I can’t come to Khi as I’m a sick person n dr are not allowing me to travel please please respected si help me into this matter I would really appreciate it I’m not a computer person so trying it out for the first time
    The bank managers name is Mannan Tariq rd branch khi
    011 92 321 2058589 That is his cell no sir jee
    I hope I get a reply back frm yr office I admire you I pray for n family n I pray for Pakistan in shaa allah Allah paak is with you at all time allah paak app ko apna hifzo Emaan Ma rakha my no is 317 652 0363 n email no
    Shireen Hussain [email protected] Com

  • Col (Retd) Saeed Ahmed on 30/12/2019

    I visited the MOFA, Lahore Camp office, for the verification of some documents. Following are my observations:
    a. My first interaction was with the Mr. Shahid PA of DCP, the gentleman was rude, insolent and behaved in a manner NOT suitable for the post.
    b. While lodging a complaint regarding the un-serviceability of the token system, he was aggressive and misbehaved, with words “Go and lodge a complaint nothing will happen”.
    c. Such like individuals bring bad name to the institution and need to be made an example for others.
    Hope necessary punitive actions are taken against the individual and the system is set right for the common man.

    • Col (Retd) Saeed Ahmed on 30/12/2019

      Please amend my email address

  • Saeed Akhtar on 24/11/2019

    Prime Minister Imran Khan I would just like to make a suggestion about the NRO. Could we not give it a new meaning NO RETURNING OUTLAWS in Pakistan politics.

  • Khurram Shahzad Baig on 30/10/2019

    I am an overseas Pakistan (living in Canada). My father who is living in pakistan is not getting his pension rise. He is now 84 plus but he is not getting his pension doubled by now. please look into this matter.

  • Syed Shahzada Akbar Chitral on 10/01/2019

    That’s really the best step ever observed!

  • Aliha imran on 01/01/2019

    what is the name of app??


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